The Spa at 1010 Nash Cancellation Policy
Your spa treatments are reserved especially for you. We value your business and ask
that you respect the spa's scheduling policies. Should you need to cancel or
reschedule, please notify us at least 24 hours in advance.
Any cancellations with less
than 24 hours of notice are subject to a cancellation fee amounting to the cost of half
of the scheduled service. Clients who miss their appointments without giving any prior
notification will be charged in full for the scheduled service. We recognize the time
of our clients and staff is valuable and have implemented this policy for this reason.
When you miss an appointment with us, we not only lose your business, but also the
potential business of other clients who could have scheduled an appointment for the
same time. Additionally, many times our staff will be functioning in an "on call"
status and can have travelled to the spa specifically for your service. For these
reasons we are obligated to compensate our staff for their time as well as make up
for the lost revenue.
We will hold your appointment with a gift card or a credit card to enforce this policy.